If you are working in an organization, how to develop trust?

 

Organizations are not a natural human environment.

We come from families, communities, tribes, religious groups and neighborhoods. In those settings, trust develops over time through conversations, shared experiences, keeping our word and supporting one another. It grows because people consistently show who they are.

Organizations are different. Today, with many people working remotely - or hoping to - building trust has become even more challenging. Yet it has never been more necessary.

Trust is the foundation of cohesion, one of the core values of any healthy organization, the pavement of the bridges that connect people and make collaboration possible.

There is no real team without trust and there is no high-performance work without it. After all, how can we truly work with someone if we don't trust them?

Like any meaningful relationship, trust does not appear overnight. It is cultivated, one interaction at a time. Here are a few ideas that may help:

• Be aware of your environment and the culture of the organization where you work or serve. Understanding the existing level of trust is the first step toward strengthening it.
• Lead yourself first by choosing to trust others. You don't need dramatic gestures and especially when a relationship is new or still superficial, small steps are enough to begin.
• If you are a leader, create a safe environment where people can trust one another. During many years of working with organizations, one of the most powerful moments in workshops was often a trust-building exercise. It may not solve everything, but it can be an excellent starting point.
• If you are not in a leadership position, never underestimate small acts of kindness. Remember someone's birthday, celebrate a colleague's success or simply be present when someone needs support. These everyday actions strengthen relationships, and trust naturally follows.
• If you find yourself distrusting someone, don't let the distance grow. Have an honest conversation, perhaps with a neutral facilitator if needed, and try to rebuild the bridge.
• And if you sense that others don't yet trust you, be patient. Stay consistent and let your actions speak over time. Trust is rarely won through words alone; it is earned through coherence. Eventually, people will recognize your character and place their confidence in you.

Trust is not built through extraordinary moments. More often, it is created in a common way, consistently over time.

Modern life and hyperconnectivity, and connection…

 

I do remember the time I used to say goodbye to everyone at home before leaving for work. Except for the occasional phone call during the day - "Don't forget to bring the milk!" - there was a certain detachment from home. Anything truly urgent happened only a few times a year, and otherwise we would simply meet again in the evening. It was common to find around the place handwritten notes with reminders. Life moved at a slower pace, at least compared to today.

Our story is different now. From the moment we wake up until we go to bed, we are connected. Family, friends, colleagues, clients... and, of course, the occasional telemarketer. We are hyperconnected with everyone and everything.

And in many ways, it is wonderful. Not so long ago, access to information and opportunities depended on where you lived or who you knew. Today, we can reach almost anyone, learn almost anything, and collaborate across continents. It feels like a dream humanity has finally fulfilled.

And yet... while the roses have bloomed, so have the thorns. Anxiety is rising, loneliness is becoming more common, our attention is fragmented, and even our physical health is paying the price.

So, what should we do? Unplug completely? For a weekend, perhaps. For a lifetime, probably not. Hyperconnectivity is not going away, so maybe the real invitation is not to so much disconnect from technology, but to rediscover what connection actually means.

And connection is much more than exchanging information. It is the ability to be genuinely present. To listen without looking at the next message, to give someone our attention without mentally being somewhere else and to allow another person - or even a place, an idea, or a moment - to touch something within us.

The irony is that while technology has expanded our network beyond anything previous generations could imagine, our hearts have not changed. We are still human beings with a limited capacity for meaningful relationships. We can communicate with hundreds, but we can truly connect with only a few at a time.

Perhaps that is why so many people long for the good old days. Not because life was easier or technology was absent, but because presence was more common. We had fewer conversations, yet they often went deeper, and even though we knew less, we noticed more.

Maybe the challenge of our time is not to become less connected, but to become more intentional. To use hyperconnectivity as a tool without allowing it to become our master. To remember that every time we rely on that world wide web, we may be missing a moment with reality.

Because at the end of the day, we don't simply need more connections. We need deeper ones.

Modern life and its effect on our health

 

It is not easy to pinpoint exactly why our agitated, chaotic and uncertain modern life affects our health so profoundly.

Many studies focus on the obvious factors. We sit for long periods, spend countless hours in front of screens, eat highly processed foods, sleep less than we should and live under the constant risk of stress and burnout. These factors certainly matter and their impact on physical and mental health is increasingly well documented.

Yet I am interested in something more subtle.

We are living through one of the greatest transformations in human history. For the first time, billions of people are connected almost continuously. Messages, news, videos, opinions, alerts and demands arrive every minute of every day. Although research is still trying to understand the long-term consequences of this hyperconnected world, it seems obvious that something is changing in the way we perceive reality.

Our attention is fragmented, silence has become rare, waiting is quite uncomfortable and relationships are increasingly mediated by screens. Even our sense of self can become influenced by the endless flow of information.

No doubt that technology has brought extraordinary benefits as it allows us to learn, communicate, work and access knowledge in ways that previous generations could hardly imagine; I am a living proof of the achievements facilitated by IT. It is difficult to imagine society stepping back from these conveniences. After all, you may be reading this article comfortably from your home, a café, a park or while travelling, because of it, instead of being chained to one place.

The challenge, then, is not to reject modern life, but to learn how to live well within it.

For me, this means investing time and energy in four important areas.

1. Lifestyle. This is an area completely intertwined with health. And maybe it is not something about radical changes. It begins with an intention: the desire to take care of ourselves. Healthy eating, regular exercise, meaningful relationships and positive habits, all contribute to physical, emotional and spiritual well-being. Add to that positive reading and trips to learn and we have a wonderful way to change the impact of modern life.

2. Movement. Movement is more than exercise and although many people do workout, they go and then spend the rest of the day sitting… Our bodies were designed to move: walking, visiting friends, attending a spiritual gathering, spending time in a park or simply leaving the house can make a significant difference. Movement reconnects us with life itself.

3. Relaxation. Perhaps one of the greatest needs of our time is genuine relaxation. Modern life constantly stimulates the mind and notifications, deadlines, emails and messages keep the nervous system in a near-permanent state of alertness. We need moments of recovery: a deep sleep, quiet walks, periods of time completely disconnected and moments when nothing is demanded of us. A period of detox will be nice… Relaxation is not a luxury; it is maintenance for the mind and body.

4. Meditation. If there is one practice that can transform our relationship with modern life, it is meditation. Meditation allows us to step back from the noise and reconnect with our inner world: it restores clarity, stability, and perspective. Instead of being carried away by the speed of life, we learn to observe, understand, and respond with greater wisdom. For me, meditation is not an escape from modern life, but a way of making modern life more meaningful.

The world will probably continue to become faster, more connected, more uncertain and more complex and we may not be able to change that. What we can do is to choose how we live within it.

The art of listening with the heart

 

Communication is often associated with speaking. We spend a big part of our lives learning how to present ideas, persuade, explain, and express ourselves.

And yet, no matter how much training we have gone through, many conversations still fail. We often blame speaking skills - or its absence - as the culprit. But in doing so, we overlook one of the most valuable communication skills of all: the ability to listen.

Listening is much more than simply remaining silent while another person speaks. True listening is an active process that requires attention, patience and a sincere desire to understand. So, when communication breaks down, it might not be a failure of speech at all, but rather a question of not listening properly. Let’s focus on that - particularly the fine art of listening with the heart.

While someone else is talking, how often are we already preparing our response, defending our position, checking our messages or judging what is being said? In other words, we are hearing, but not listening. Real listening invites us to do something completely different.

Listening with the heart taps into our empathy - that rare ability to understand life from another person's perspective. It demands our sympathy, our kindness and above all, our presence. It means paying attention not only to the words being spoken, but also to the feelings and emotions behind them, which are so often hidden because people just can't find the words to express them.

This kind of deep listening is about understanding others instead of rushing to give them advice. Nowadays, people aren't always looking for solutions. In my experience, most of the time, they already know the answers to their own questions. What they really need is a gentle push, a supportive presence or a shoulder to rest a tired head. They just need someone to listen.

By listening with the heart, we create a safe space for trust to grow. Relationships become stronger, misunderstandings decrease and cooperation becomes effortless. And down the road, they might just be more open to our suggestions, advice, and ideas - even though that isn't what this skill is about.

In a world filled with noise of all kinds, the ability to truly listen is one of the greatest gifts we can offer. And when we choose to listen with the heart, we make that gift precious.

 

Speaking, More Than Just Words

 

How much do I speak? This is my reflection today, because I speak a lot. Not only verbally, but also through many virtual platforms: emails, messages, social media, video calls, voice notes... And I am not the only one, as every day we are constantly sending messages to the world.

Yet, despite all these channels, communication often seems more difficult than ever.

Part of the challenge comes from the speed of modern life, something to be taken at another time. Another part comes from something more fundamental: a lack of communication skills.

We do have many tools, but not always the ability to use them wisely.

Good communication begins long before words leave our mouths. It starts with clarity of thought. If our ideas are confused, our message will likely be confusing as well.

It also requires values such as lightness, respect and genuine consideration for those who receive our message.

Perhaps most importantly, meaningful communication comes from the heart. People rarely remember every word we say, but they often remember how we made them feel.

Communication is multidimensional. Others receive our message not only through words, but through tone of voice, facial expressions, gestures, timing, and even the environment in which the interaction takes place. A simple message can be strengthened - or weakened - by these subtle elements.

Before speaking, writing or posting, it may be worth asking ourselves: What message am I truly sending? And what energy accompanies it?

In other words, when our communication becomes more conscious, our relationships become more harmonious. And that benefits everyone.

The value of trust in a very distrustful world

 

Trust used to be something almost invisible. You would read the news, answer a phone call, meet someone new and there was a natural tendency to believe. Maybe not blindly, but at least enough to build relationships, communities and even daily routines.

Now things feel different.

We double-check messages. We wonder if a photo was edited, if a voice was cloned or a headline was generated just to manipulate us. Deepfakes, scams and fake information are no longer strange exceptions; they have become part of our modern life. And that mistrust is like a ghost in the background.

Slowly, something dangerous happens: distrust stops being protection and becomes a habit. We stop believing in our children, in boss’ argument about our work, in the quality of our relationships…

The problem is that human life cannot function without trust. Every friendship, family bond, team, spiritual path and meaningful conversation depend on some degree of openness toward another person. If you are travelling in your plane you have to trust the person beside you, when you go the supermarket and you trust the factory that produced something good for you… When you vote, choose or make any decision, trust is a key element.

Of course, trust has always carried risks as any person may let us down, systems can fail and promises could be broken. But living in permanent suspicion is something else and it has a cost: when we stop trusting completely, we isolate ourselves emotionally, we become cynical, exhausted. Alone.

I am not suggesting here to trust blindly, but to trust wisely.

Not every voice deserves credibility, not every image deserves belief, not every product in the supermarket was done properly, but not every person deserves suspicion either, and the same applies to the whole society and the structure in which we are living.

Wise trust begins internally by first being honest with ourselves, more stable emotionally and aligned with our own values. In this way, we also become better at sensing authenticity in others, discernment grows and trust is positively affected by that.

And maybe that is how trust will come back to us. I don’t think we can go back to that time we would open the door of our lives to anyone, but, with wisdom, discernment and our own honesty, trust will become part of our background again, and our doors will be open to many.

In a world where almost everything can be fabricated, genuine human sincerity becomes one of the most valuable things we can offer each other.

A quest for a sustainable motivation

 Motivation is good; as human beings, we all need it. Otherwise, even very necessary - and urgent - tasks won’t be performed. But things are more complex nowadays, with the demands of our jobs, family life, spiritual endeavors, and even our health.

So, I would like to explore motivation as a quest, through a few stories.

A close friend once had a very important role during a program for almost 1,000 people. His task was fundamental… yet he was late. We met at a bus stop, and while I was feeling anxious because of the delay, he was completely tranquil. After some time on the bus, we also became calm, influenced by his attitude. Then, suddenly, he started to get agitated. Eventually, he literally ran from the bus towards the auditorium, leaving us stunned. For many, motivation arises at the edge of anxiety; for others, that same edge creates worry. But this type of motivation can also feed the habit of procrastination - and quietly damage productivity.

Someone once changed jobs for a better salary. After a while, something felt missing… Looking for that same sense of drive, he moved again - and then again. Each time, the promise was greater, the reward slightly higher. Until he found himself repeating the same cycle: arriving, adjusting, and soon after, searching again. Material motivation - money, possessions - works well, but it carries a subtle side effect: satisfaction is short-lived, and sometimes it even deepens dissatisfaction.

A person had always dreamed of a house in the countryside, and one day, she made it happen. So much happiness. But slowly, the silence became heavy. Loneliness appeared, as it often does in rural areas. At some point, fear crept in. And when anxiety took over, clarity disappeared. She couldn’t find a way forward and drifted into despair. Even the most beautiful dream can turn into a nightmare. First, work on it, shape it, prepare for it and only then… live it.

I met her many years ago. She was young, vibrant, full of life. Then illness came - a deteriorating condition that changed everything. It was hard, painful, and at times heartbreaking. But something shifted. Over time, she learned not only to cope, but to transform that experience. She wrote a book in Spanish, The Healing Energy of Sickness, and began to share a different perspective: that even illness can become a source of growth. Today, she spreads hope - a hope born from a motivation she never expected. Motivation comes from how we perceive reality. Even the most difficult situations can become a source of strength.

There are people who naturally motivate others, and others who don’t. I know someone whose presence feels… wholesome. Being around him is both a pleasure and an honor. He doesn’t push; he invites. He inspires people to look within and discover their own potential - not just what they can do, but who they can be. And perhaps most importantly, when he leaves, something remains. True motivators are measured by the lasting effect they have on others.

And then, there is another path. I’ve faced many obstacles in my life - moments when I almost gave up. But I kept returning: making effort, meditating, studying, refining my attention. At some point, something became clear. I realized that I could become my own source of motivation. Since then, I’ve tried to sustain that awareness. In such a complex world, self-motivation carries a quiet strength - but only when it comes from self-leadership, particularly self-control and self-empowerment.

Motivation is not a single moment; it is a continuous process. And perhaps understanding this… allows us to remain, more often, in a state of quiet satisfaction.