But it is not only "dealing with the situation". The "John Wayne" style, of shooting then asking questions, is not working any more. It is not only the situations which are complex: we are too. People nowadays want to be happy, light in their lives; you will seldom find someone who wants to sacrifice himself or herself.
Therefore, what are the main skills a leader must have to deal with the situations and remain happy?
- Focus on results, work on processes and empower people. This is a key skill - to concentrate in getting results, but to improve the processes and empower your people. Normally, when there is a crisis at a company, they first fire people, then run to get results and don't bother about processes...
- Constantly updating. OK, not like a cell phone, but this leadership-related skill is vital for organizational survival. That means a constant will and ability to study and research, and come with innovative solutions.
- Future perspective. Especially when situations are too "gruesome", this is useful as it projects you towards the future and detach you from the present. This helps the person to keep focus and raise above all obstacles.
- Supporting and motivating. And situations will come. And come, and come... Support and motivation are two sides of the same skill that only works when it comes from the depth of heart, when the person really wills it. It is not only for others; a real leader will keep motivating the self and supporting the self as much as he or she can.
Out of these, I personally think the last one is the most important. When you are able to support and motivate both, yourself and others, it is easier to handle any circumstances and find a positive solution.
That means you need a different attitude in relation to people. For instance, if someone is giving you trouble, look at the person and think: what can I do to help this person? In this way, you will develop a strong bond between you and others. Thinking of future, when crisis arise, these people you supported one day will be there to give you their support.
For this skill, you have to:
- Train yourself to think positively about others and always give them another chance.
- Imbibe gentleness and kindness; learn how to approach people especially when you need to give them bad news.
- Learn how to reward others in a fair way.
- Learn how to be beside others when they fail, showing your teeth by smiling, instead of snarling.
- Understand very deeply the meaning of being a leader.
- Love, love and love, from your heart, everyone who is around you.
Do that and have a better experience at the time of dealing with situations.
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