Dealing with situations

As a chief, boss, manager, CEO, father, mother or friend, you are expected to solve situations. That is why you were "hired" or you accepted that position.

For that, you count with some training, even though it was informal. That training probably gave you important tools you use in the day-to-day life: a mother was probably trained by her own mother on how to deal with a teenager who does not want to follow the rules; a CEO will have training on how to save his company, and a boss will sit down with one of her employees to discuss a new project, based on the knowledge she got at university.

But you have probably noticed as situations are getting more and more complex and complicated. Solving a situation is like disentangling a thread... the more you do, it looks even worse.

I am going to explore four basic skills that can help you in dealing different situations that come to you:

• Leadership skills. They will give you the energy and capacity to deal with strong and difficult situations, especially those we normally consider crisis. One focus I will talk about is in relation to give your team what it needs to overcome that crisis.
• Proactive problem solving. Creativity and initiative will help you to deal with situations that are preventing success coming to your organization or team.
• Flexibility. Situations can change at any time, so flexibility, as a skill, can give you an advantage when the change comes.
• Negotiation skills. Many situations come from the human front. Negotiating with others, persuading them from a genuine and win-win point of view can solve problems very easily.

You cannot prevent situations to come, but you can learn how to deal with them, and be successful by doing it.