Negotiation skills when dealing with situations

Situations come up from time to time in our lives. As someone said once, the world is like the ocean and you can't control the waves...

Some situations are easier than others; some last longer than others, and some can even take you into desperation. But, at least in some cultures, there is nothing worse than crisis somewhat provoked by other people.

Yes, it is awful to lose your job or be in danger of losing that house you would love to live in, but what about when your wife is critically ill or your boss is preventing you to make the deal of your life?

There is a whole school in management for negotiation, which can help you to deal with those situations where humans are a main factor. With those skills well developed you can negotiate some time off your job to take care of your wife properly, or perhaps invite some relatives to help caring of her.

But, I would like to focus in the skill of persuasion, which would be very useful for you in convincing your boss to help you with that big deal.

Persuasion can be understood differently according to intentions and even culture. Its interpretation can vary from charisma to manipulation, but its real meaning is probably located midway.

It is basically the ability of convincing people to do something they wouldn't otherwise do. It is so important that Warren Bennis used that same concept while defining a leader. For the skill to be developed, you need some training in:

• Understanding situations deeply. Don't stay in the surface; merge into the depth of anything happening, understanding its roots, development and consequences.
• Trying different perspectives. If you want someone to be convinced of something, you need to understand their point of view, with respect and without judgment.
• Patience and perseverance. No negotiation can really happen without this wonderful couple of human qualities. Whilst patience will enable you to wait for the effect of your talk, perseverance will facilitate you to try different tactics.
• Having a "win-win" mentality. Although I personally don't like that expression, as it reminds me of the possibility of win more than another person, it is extremely useful in negotiation, especially at the time of persuading others. The idea is to have a focus in the profit you and the other people will receive by doing what they are doing.
• Being flexible. Yes, at any negotiation you will have to compromise. There is no way out for that. The idea behind flexibility, talked in another post, is to understand the limits you can go without hurting the negotiation for either side.

Charisma can be understood as some kind of "exuberant persuasion". Although many so-called leaders use, especially politicians, it does not fulfill the former criteria completely. Same happens with manipulation and amazingly as it is, both usually lack the understanding of others' perspectives...

Some people are natural negotiators; others need to train and train harder. Whatever the case, it is a powerful skill and not that difficult to mature.